Delete your data

Your name, email address, phone number, password, profile photo and gallery, bio, interests, gender, age range, and location. Your notifications, buddy connections, travel plans and group memberships are deleted outright. Any complimentary plan grant is removed, and any active Joinza+ subscription is cancelled.

Afterwards your profile is no longer identifiable as you — it reads simply as "Deleted user".

Some records aren't only about you, so removing them would take away someone else's history. These stay, attached to that anonymous account:

• Reviews other members wrote. They're that member's record of their own experience.
• Opportunities you hosted that others attended, and the applications people made to them.
• Payment records, retained for seven years to meet financial and tax obligations.
• Messages, so the other people in a conversation keep their side of it.
• Safety reports about you, retained to protect other members.

This is what the GDPR's right to erasure actually requires: personal data is removed, while records with a legitimate basis for retention are kept in a form that no longer identifies you.

If you created a group that other people still use, the group stays and shows "Deleted user" as its owner. Deleting it would remove something the remaining members rely on.

If you can't sign in, email privacy@joinza.io from the address on your account and we'll verify your identity another way before actioning anything.

For the full picture of what we hold and why, see the Privacy Policy.