Terms of Service

Joinza is operated by AIDO Technologies Ltd ("AIDO", "we", "us"), a company registered in New Zealand. Using Joinza means you accept these terms. If you don't accept them, don't use the service.

You must be at least 16 to hold an account. If you use Joinza on behalf of an organisation, you confirm you are authorised to bind it.

We are a venue. Members create listings and members join them. We do not organise, run, supervise, endorse, or attend anything listed on Joinza, and we are not a party to the arrangement between a host and a participant.

We verify what we reasonably can — email addresses, and phone numbers for members who choose to verify — but a badge is a signal, not a guarantee. You are responsible for your own judgement about who you meet and what you agree to do.

Host — the member who publishes a listing and decides who is accepted.

Participant — a member accepted onto a listing.

Opportunity — a single listing with a time, a place — a country and city, plus whatever detail the host adds — and a number of open slots.

Private opportunity — a listing the host has hidden from Discover and Search. Anyone signed in who has its link can view it; asking for a slot needs the join code the host shares alongside. Who receives the link and code is the host's decision and the host's responsibility.

Keep your password to yourself and tell us promptly if you think someone else has access. You're responsible for activity under your account. We lock an account after five consecutive failed sign-ins; resetting your password unlocks it.

Give accurate information. Don't impersonate anyone, don't hold more than one account to evade a suspension, and don't sell or transfer your account.

You agree not to use Joinza to:

• post anything unlawful, hateful, harassing, sexually explicit, or discriminatory; • misrepresent what a listing involves, where it is, or what it costs; • list anything requiring a licence you don't hold, or anything whose main purpose is alcohol or drugs; • solicit, recruit, or advertise unrelated commercial services; • collect other members' personal information, or contact them off-platform for anything other than the listing they joined; • post a private opportunity's join code anywhere public, or use a code you were not given; • use bots, scrapers, or automated access.

Every listing has a share link, and you may pass it on. For a public listing that is all anyone needs. For a private one, the link alone shows the listing; the code is what admits people, and sharing it is the same as inviting them.

You keep ownership of what you post. You grant us a non-exclusive, worldwide, royalty-free licence to host, display, and distribute it inside Joinza for the purpose of running the service. That licence ends when you delete the content, except where it forms part of another member's record — see the deletion policy.

We may remove content or suspend an account that breaches these terms, and we do so at our discretion. Reports from members are reviewed by our team. Our team can also withhold a listing from Discover while it is reviewed, remove it, restore one that was removed, or mark it completed — and we tell the host when we do any of those.

Once an opportunity's end time passes, it is over: nobody new can ask to join, and requests that were never confirmed lapse. The host has 48 hours to mark who attended. If they don't, Joinza wraps it up automatically and records every accepted participant as having attended.

Attendance feeds each member's reliability score, which other members see. A no-show marked by a host counts against you. If you believe you were marked wrongly, report it and we'll look.

Reviews open when an opportunity ends. Hosts and participants review each other; a review stays hidden from the person it's about until they have written theirs, or 14 days have passed, whichever comes first. Reviews must be honest and about the opportunity — we remove ones that aren't.

Free listings involve no payment through Joinza at all.

Cash listings are settled directly between host and participant, in person. Joinza records that the arrangement exists so both sides have a reference, but we never hold the money and we charge no fee.

Card listings are collected by Joinza and held — this is the escrow. Funds are released to the host only after the host confirms the event has started. If it never starts, the money never releases.

On card listings we charge the host a platform fee of 0%. Participants pay exactly the price shown on the listing — the fee comes out of the host's share, never added to yours.

High-value listings. Where a listing's total — price per person times the number of slots — is NZ$2,500 or more, an extra 3% applies to the host's share, and the payout is checked by a person before it is released rather than releasing automatically. The surcharge pays for that check. Both the threshold and the rate are shown to the host before they publish.

Donations. A host of a free listing may accept donations. They are voluntary, charged by card only after the host accepts the donor, and held in escrow and released on the same terms as a paid slot. No fee applies to a donation of NZ$1,000 or less; above that, a 3% transaction fee on the whole donation comes out of the host's share. A donation is refunded in full if the donor withdraws before the event, is removed by the host, or the event is cancelled. A donation is not a payment for goods or services and Joinza does not issue tax receipts for it.

Cost splits. After a private event, its host may ask the people who attended to share what it cost. Paid by card through Joinza, a share carries the host's usual platform fee, taken from what the host receives, and is released to the host once Joinza has checked it. Paid by bank transfer or cash, it is a matter between host and attendee: Joinza passes on the request and the details, is not party to the payment, and cannot refund or recover it. A host must only ask for costs genuinely incurred; a split used to overcharge people is a breach of these terms.

Currencies. Everything is charged in New Zealand dollars. A host may type a price in another currency; it is converted to NZD once, when the listing is published, at that day's rate, and does not change afterwards. Prices you see in your own currency are approximations for reading — the NZD figure beside them is what is charged.

Card payments are processed by Stripe. We never see or store your full card number. Hosts receiving card payments must complete Stripe's identity checks before they can be paid.

Refunds follow the policy attached to each listing. The rules are set out in full on the Refund Policy page and form part of these terms.

Joinza+ is an optional subscription at NZ$4.99 per month or NZ$50 per year, billed in advance and renewing automatically until you cancel.

Cancel any time from your billing page. Cancelling stops the next renewal; your benefits continue to the end of the period you've already paid for. We don't pro-rate part-months. If we increase the price, we'll tell you before the renewal it applies to.

What Joinza+ includes is listed on the pricing page. Features shown there as coming soon are not part of what you are buying today; if one you were waiting for is dropped, that alone is not grounds for a refund of a period already paid.

Meeting people from the internet carries risk. Meet in public where you can, tell someone where you're going, and stop if something feels wrong. Our safety guidance has more.

Report anything concerning through the app. In an emergency, contact your local emergency services first — we are not an emergency service and cannot respond in real time.

You can stop using Joinza whenever you like and request erasure of your data at any time. We may suspend or close an account that breaches these terms, creates risk for other members, or where we're required to by law. Where it's reasonable to do so, we'll tell you why.

Money already held in escrow is settled under the refund policy before an account closes.

Joinza is provided "as is". We don't promise it will be uninterrupted or error-free, and we aren't responsible for what members do — before, during, or after an opportunity.

To the maximum extent the law allows, our total liability to you for any claim is limited to the greater of the fees you paid us in the twelve months before the claim, or NZ$100. We are not liable for indirect or consequential loss.

Nothing here excludes rights you have under consumer protection law that cannot be excluded by agreement. Those rights vary by country and always take precedence over this section.

We may update these terms. For material changes we'll notify you in the app before they take effect; continuing to use Joinza afterwards means you accept them.

These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction — "non-exclusive" meaning you may still bring a claim in your own country where local law gives you that right.

Questions go to support@joinza.io, and privacy or safety concerns to privacy@joinza.io. Talk to us before escalating; most things are fixable.