Legal
Refund Policy
Every paid listing carries one of three refund templates, chosen by the host when they post it. The template is shown on the listing before you pay, and it's enforced automatically — nobody has to be talked into honouring it.
Effective 18 August 2026. We'll tell you in the app before any change that materially affects your rights takes effect.
How the money actually moves
When you pay for a slot, Joinza holds the money. It is not sent to the host at that point. It is released only once the host confirms the event has started — so if an event never happens, the funds never leave.
You are charged exactly the price on the listing. Our 0% platform fee comes out of the host's share, never on top of yours.
Donations on free listings are always refunded in full if you withdraw before the event, the host removes you, or the event is cancelled — the refund templates below apply to paid slots only.
The three templates
Flexible
Full refund any time before the event starts.
Standard
Full refund 24h+ before start · 50% within 24h · none after start.
Strict
No refunds after acceptance (ticket transfers are final).
Examples assume a NZ$40 booking. On Standard, the 24-hour boundary is inclusive of the host: cancelling at exactly 24 hours out returns half, not all.
Rules that override the template
The host cancels → you get everything back. Every held payment is refunded in full, automatically, whichever template the listing used. If the money had already been released, we reverse it from the host rather than taking it from you.
The event never starts → you get everything back. Release depends on the host confirming the start. No confirmation, no release.
The host removes you after accepting you → full refund, regardless of template.
You withdraw → the listing's template applies, based on how long is left before the start. Any non-refundable share is released to the host, less the proportional platform fee.
Cash listings
Some hosts choose to settle in cash on the day. Joinza never holds that money and charges no fee on it, so there is nothing for us to refund — cancellations are between you and the host directly. The listing shows clearly which method applies before you commit.
Joinza+ subscriptions
Subscriptions are separate from listing payments and are not covered by the templates above. Cancel any time from your billing page: the next renewal stops and your benefits run to the end of the period you've already paid for. We don't pro-rate part-periods.
If something goes wrong
Raise a dispute within 48 hours of the scheduled start through the contact page. If funds are still held, they stay held while we look at it. Tell us what was listed, what actually happened, and what you think the fair outcome is.
Refunds return to the original payment method. Your bank typically takes 5–10 business days to show it, which is outside our control.
Nothing on this page limits consumer rights that your local law says cannot be excluded by agreement.